eDialer Video Training & Documentation
Agent Login With Softphone
How to Login using a softphone? This applies to any softphone user either Eyebeam, Xlite, Zoiper or Bria. Here are the...
Where to Download Softphone
In this tutorial, I will show you where and how to download our recommended softphones. In instances that a user is having...
How to Setup Bria on PC
To set up the softphone for eDialer use, first you have to turn off the webphone from your phone extension. To do this, Log...
How to Troubleshoot Webphone With No Timer
No timer or checkmark on the top left of the screen When you see this issue, it can mean the webphone is not active. Check...
User Level Restrictions
In this tutorial, we are going to go a bit deeper into what the user levels are for and the importance of the admin...
How to Set Additional User Settings
After creating the user ID and knowing about the user levels and admin interface options, additional user settings that are...
How to Add Phone Extension
So, what is a phone extension? In order for eDialer’s webphone to work, you need to add a phone extension. To do this, You...
How to Login as Agent
With eDialer's web phone feature. You can receive calls right in your browser without downloading any third-party phone...
How to Login to Admin Dashboard
The eDialer Administration Login gives you access to modify, manage, and monitor how your dialer system runs. The eDialer...
Firewall Authentication
All eDialer servers are protected by a Firewall System. This gives an extra layer of security to your dialer to prevent...
How to do Quick Call Transfers
From the welcome page, click Agent Login. Type in your Phone and user credentials. Choose the campaign from the...
Ingroup Setup
Just like the eDialer’s campaign settings, the ingroup handles the incoming call settings. Okay, let’s get started. Login...
Adding DID & Route
This is the third and final step of setting up your incoming calls on how to add a DID and Routing Setup in eDialer phone...
How to Setup Ingroup Welcome Message
First, you need to upload a compatible audio file to eDialer’s audio store. The only acceptable audio file formats are: WAV...
DID to Ingroup
After purchasing, and adding the DID or phone number, to your eTollfree customer portal. You can check out our previous...
DID to Call Menu
After purchasing, and adding the DID or phone number, to your e-tollfree customer portal. You can check out our previous...
Setting up Call Menu
Adding videos to your page in Divi is simple using the Video module. The module allows you to embed videos from just about...
DID to Agent Direct
From edialer’s administration dashboard, go to inbound. Then, DIDs and show DIDs. Click Modify, the DID that you just...
Setting up Call Menu
Let’s get started! Go to your eDialer administration dashboard. Then, inbound, call menus and add a new call menu. Type in...
How to Allow Inbound Campaign
In this tutorial, I will walk you through how to set up an inbound campaign. Inbound Campaign is a setup for your incoming...
How to Setup Hold Music
First, we need to upload the audio file in the eDialer phone system. Login to eDialer’s administration panel. Then go to...
Setup CID Local Presence
This is a step by step guide how to setup CID local presence also known as AC-CID for a campaign. What is CID local...
How to Setup Quick Transfer
Now, I will walk you through how to set up the quick transfers in a campaign. These are the D1 to D5 buttons that you see...
How to Setup Transfer Preset
This tutorial will be about how to set up a campaign’s transfer preset. A transfer preset setup can be useful if you need...
Setting up Lead Recycle
In this tutorial, I will walk you through setting up Lead Recycle. What is Lead Recycle? With Lead Recycle you can call...
How to Setup Dispo URL
In this tutorial, I will walk you through how to set up the dispo URL in an eDialer campaign. But, first, before we start....
How to Allow Inbound Campaign
In this tutorial, I will walk you through how to set up an inbound campaign. Inbound Campaign is a setup for your incoming...
How to Setup Outbound Call Drop
In this tutorial, I will walk you through how to set up the routing for dropped outbound calls. This setting is only...
How to Setup Webform
In today’s walkthrough, I’m going to help you how to setup the web form in the eDialer phone system. You can set up to 3...
How to Setup Pause Codes
Our walkthrough today will be about how to setup the pause codes in eDialer phone system. To set this up, first you need to...
How to Setup Alt Phone Dial
First, we need to setup the alt phone statuses for your campaign. To do this, go to your eDialer’s administration...
How to Setup 2-3 Phone Number Dialing
First, we need to set up the alt phone status for your campaign. To do this, go to your eDialer’s administration...
How to Setup Campaign using Campaign Wizard
Here’s the step by step guide in how to create a campaign from scratch. Login to your eDialer Administration dashboard 2....
eDialer How to Setup User Specific Answering Machine Drop
Hello! And welcome to e-toll free. In this tutorial, I will walk you through how to setup the User specific Voicemail drop....
eDialer How to Setup CID
In this tutorial, I will walk you through how to set up the campaign Caller ID. A campaign Caller ID will be the number...
eDialer How to Setup Custom CID
In this tutorial, we will do a walkthrough on how to setup a Custom Caller ID. What is a Custom Caller ID? This option...
How to Monitor Calls in Real Time
Let’s get started. Login to your eDialer admin dashboard. Go to Reports and Real-time report. Now, click the real-time...
Export Calls Report
Let’s get started. From the eDialer admin dashboard, go to reports, then calling reports and export calls report. The data...
Export Leads Report
If a manager or dialer administrator changed the status of a certain lead from the admin panel, this lead will not be...
Agent Performance
Let’s get started. Login to your eDialer’s admin dashboard. Go to reports, agent reports. Then, Agent Performance...
Agent Time Clock
Let’s get started. Login to your eDialer’s admin dashboard. Go to reports, agent reports. Then, user time sheet. This...
How to Setup Zoiper on PC
To set up the softphone for eDialer use, first you have to turn off the webphone from your phone extension. To do this, Log...
Troubleshooting Webphone – No Sound
I. With timer and checkmark but NO SOUND Log out and log back into eDialer. 2. Check your Audio Settings make sure...
How to Troubleshoot Webphone – Part3
Adding videos to your page in Divi is simple using the Video module. The module allows you to embed videos from just about...
How to Troubleshoot Softphone – Part1
A number of problems and error messages can be encountered when installing your softphone for the first time. We have list...
eDialer How to Troubleshoot Softphone – Part2
My Credentials are correct but SIP won’t register. There are some cases, depending on the ISP and country, when a phone...
eDialer How to Troubleshoot Softphone – Part3
Check your audio settings on the softphone. Make sure it's pointing to the headset you intend to use for eDialer.Things to...
Difference of Webphone and Softphone
Adding videos to your page in Divi is simple using the Video module. The module allows you to embed videos from just about...