Vicidial® Video Training & Documentation
ViciDial How To Add a User
To allow agents to login into the ViciDIal system, you need to create a user account. To get this done, you will need to...
How to Login Using Softphone in ViciDial
How to Login using a softphone? This applies to any softphone user either Eyebeam, xlite, zoiper or bria. Here’s the step...
ViciDial User Level Restriction
Now that I have shown you the user levels and admin interface option in the eDialer system, let's do a walkthrough on what...
ViciDial How to Set Additional User Settings
This tutorial will be about the additional user settings in vicidial interface. After creating the user ID and knowing...
ViciDial How To Login As Agent
Since we will be using the vicidial interface, you will need a softphone like X-lite. Zoiper. Or Eye-Beam as a means of...
Vicidial How To Login to Admin Dashboard
The ViciDial Administration Login gives access to modify, manage and monitor how your dialer system runs. The...
Initial Ingroup Setup
I will walk you through the 2nd part tutorial in setting up incoming calls. This will be about how to set up an ingroup. An...
Adding DID Route
This is the third and final step of setting up your incoming calls. I will walk you through how to add a DID and Routing...
Vicidial How to Setup Transfer Preset
This tutorial will be about how to set up a campaign’s transfer preset. A transfer preset setup can be useful if you need...
ViciDial Setting up Lead Recycle
In this tutorial, I will walk you through setting up Lead Recycle. What is Lead Recycle? With Lead Recycle you can call...
How to Setup Outbound Call Drop
First, login to your ViciDial admin dashboard. Then go to Campaigns. Campaigns Main. Click Modify to the campaign you...
How to Setup Webform
You can set up to 3 different web pages per campaign in ViciDial. Let’s get started. Login to your ViciDial admin...
How to Setup Pause Codes
To set this up, first you need to add the pause codes you want to use in the ViciDial phone system. Go to ViciDial admin...
How to Setup Alt Phone Dial
Today’s walk through will be about the Alt or alternate Phone Dial. If you have a 2nd phone number in your leads, you can...
How to setup 2-3 Phone Number Dialing
First, we need to set up the alt phone status for your campaign. To do this, go to your ViciDial’s admin dashboard. Then,...
Vicidial How to Setup Quick Transfer
Today I will walk you through how to set up the quick transfers in a campaign. These are the D1 to D5 buttons that you see...
ViciDial How to Setup CID Local Presence
This tutorial will be about how to setup CID local presence also known as AC-CID for a campaign. What is CID local...
ViciDial How to Add Campaign from Scratch
This is how to setup a campaign from scratch in the vicidial interface. From the vicidial administration page, go to...
Vicidial How to Setup General Answering Drop
In this tutorial, I will walk you through how to set up a voicemail drop in an e-dialer ‘s campaign. A. What is a...
How to Setup User Specific AMD Drop
Hello! Welcome to etollfree! In this video, I will walk you through how to setup the User-specific Voicemail drop in the...
How to Setup Agent Custom Caller ID
In the e-dialer campaign, there are multiple ways on how you can set up the Caller ID. Please check our videos on different...
ViciDial How to Setup CID
In this video, I will walk you through how to set up the campaign Caller ID in the ViciDial system. A campaign Caller ID...
ViciDial How to Setup Custom CID
In this video, we will do a walkthrough on how to setup Custom Caller ID. What is a Custom Caller ID? This option allows...
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