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Check out our training videos and learn about Vicidial basics, inbound campaign setup, outbound campaign setup, call monitoring, reporting, and more. Please do not hesitate to contact us if you have any further questions, or need assistance in training.
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Go to User Groups>Add A New User Group
Click Add A New User Group

Then, add the following details:

  • Group
  • Description


User Group is used for features like Shift Enforcement, Agent Display Options, Administrative Reports and Campaign Viewing Permission.