eDialer Basic Setup

Where to Download Softphone

In instances that a user is having difficulty using the eDialer’s webphone, we can switch to a softphone option.

How to Setup Bria on PC

To set up the softphone for eDialer use, first you have to turn off the webphone from your phone extension.

User Level Restrictions

In this tutorial, we are going to go a bit deeper into what the user levels are for and the importance of the admin interface options.

How to Login as Agent

The agent screen is basically an interactive web page where you can receive inbound, outbound, or blended calls.

Firewall Authentication

Wondering why you can’t access your eDialer Page? This video will be about how to whitelist your IP address to eDialer’s Firewall