Just like the eDialer’s campaign settings, the ingroup handles the incoming call settings.
Okay, let’s get started.
- Login to the eDialer’s administration dashboard.
- Then, go to inbound, in-groups.
- Choose “add a new in-group”.
- Add an ingroup ID. This should be a 2 to 20 alphanumeric character and should not be the same with any of your campaign IDs.
- Type a Group name between 2 to 30 alphanumeric characters. This will be the group description and will appear to the user’s ingroup selection in the agent interface.
- Group color can be the text color name with a maximum of 7 characters, or the hex color code with the hash tag symbol at the beginning of the string.
- Active field to active, which determines whether this ingroup is available to take the call.
- We can leave the rest of the fields as is, as we can make the modification once the ingroup is created.
- Now, click the submit button.
- After creating the ingroup, you will see the full extent of the ingroup settings in eDialer phone system.
- Scroll down to “AGENT RANKS FOR THIS INBOUND GROUP”.
- Check the selected checkboxes for the users you would like to receive incoming calls.
- Then, Save changes.
- Now, go to campaign and campaign main.
- Click modify to the campaign you want to allow in group.
- Look for the field, Allow Inbound and Blended. Choose Y.
- Then click save changes.
- Now, you will see the “Allowed Inbound Groups” field.
- Select the in group box we just created. Then, save changes.
