In this tutorial, I will walk you through how to set up an inbound campaign.

Inbound Campaign is a setup for your incoming calls.

If you would like to receive incoming calls to e-dialer, then you will need to allow incoming calls to your campaign.

This is not just a one step process. It’s a three step process, split into 3 parts.

*First, is to allow inbound calls to the campaign.

*Second step is adding the DID.

*Third is setting up an ingroup if necessary.

The last 2 steps will be discussed in separate videos.

Okay, let’s get started.

  1. First, let’s check the campaign’s dial method. Go to e-dialer’s administration dashboard.
  1. Then, campaigns. 
  1. And, campaigns main. From here you will have an overview of what type of dial method the campaign is running. 

-Inbound Man or Inbound Manual means, the campaign is on a manual dial method that allows incoming calls.

-Ratio is the predictive dialer method.

  1. To allow inbound calls, click modify to the campaign ID you would like to allow incoming calls to. 
  1. Look for the field, “Allow Inbound and Blended”. 
  1. Set this to Y, then save changes. 
  1. Now, you will see the additional options for “Allowed Inbound Groups”.
  1. Check the ingroup boxes that you want to be received from this campaign. 
  2. Then, Save changes.