This is a step by step guide how to setup CID local presence also known as AC-CID for a campaign.

What is CID local presence?

This allows you the ability to set custom caller ID numbers per campaign for outbound calls by area code. This can be set to have a single or multiple CID for every areacode. Let’s get started.

  1. First, make sure you have all the phone numbers you want to use as your CID ready. 

Note: You can choose your CID from our website:

Or, reach out to support, for a discounted bulk price.

Now, before anything else, you need to setup your campaign to local presence or AC CID.

  1. Go to your eDialer Admin Dashboard.
  1. Then, Campaigns and Campaigns Main.
  1. Click Modify.
  1. Then, under Custom CallerID choose “AreaCode”.
  1. Then, save changes.

Now we are ready to add the CIDs. Still on your campaign’s detail view, go to AC-CID. 

There are 2 options to upload your AC CID. First is one by one, which basically means adding the areacode and CID one at a time.

Just add your 3 digit area code.

Then, the CID assigned for the area code.

You can leave the description blank or add notes, then submit.

Do this for the rest of the CID you want to add.

When done, check the active box one by one to activate the CIDs.

Then, click submit.

Now for the bulk upload, you need to add the areacode on the first column of your spreadsheet.

Then the CID on the 2nd column.

You can add a description on the third column or just leave it blank.

Save the file as CSV

Now on AC CID Menu, choose upload file.

Then, attach the csv file.

Then, click submit.

Now, check the active boxes one by one to activate the CIDs. Then, click submit.