Increase Agent Productivity Today!
Completely Customizable Business Phone System + Webphone
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Practice on Our Demo System
Want to see how the system works before you buy? You can use our demo system to see all of the included features and functionality.Feature Rich, Customizable, Easy to Use + WebPhone
Outbound
Inbound
Administrative
Affordable, All-in-one performance by eTollFree Service which fulfill your customer service for all kind of small and medium business. Excellent support provided by both Robert and his team…What is a Predictive Dialer?
Still not sure if a predictive dialer is what you need? We have created a video to explain a little more about what it is used for.What are the Top 10 features of a Predictive Dialer?
Want to know what a predictive dialer has to offer? We have created a video to explain some of the features.How does a Predictive Dialer work?
Want to know how predictive dialers do what they do? We have created a video to explain the workings of predictive dialers.System-wide Features
- Call customers from a web interface, no need to download softphone or 3rd Party software
- Show a custom script for the Agent with fields from lead information like name, address, etc.
- Set a campaign to auto-dial and send live calls to ready Agents
- Dial predictively in a campaign with many dialing calculation
- Run multiple campaigns with multiple agents
- Exchange calls and client information between Agent and closer/verifier
- Open a custom site page with client information from the call
- Autodial campaigns and send calls to IVR before sending to Agents
- Pause and Park customers with custom on-hold music
- Dial clients with a pre-recorded message
- Send a dropped call to a phone message box, line or expansion per campaign if no Agent is accessible
- Set outbound Caller ID per campaign or per list
- Accept inbound calls while creating a lead list by Caller ID
- Work as an ACD for inbound and frontier/nearer check calls
- Take both inbound and outbound calls while in blended campaigns
- Start and stop recordings at any time with custom recording settings
- Set campaigns to consequently record all calls
- Set campaigns to call leads main, alternate, and third alternate numbers if available
- Autodial unlimited alternate numbers for your leads
- Set callbacks with a client as either any-operator or Agent particular
- Manual dial mode to see leads before dialing
- Agents can be logged from anyplace with only a web browser
- Speedier hang up and dispositioning of calls with one key press (Hotkeys)
- Determinable Operator Wrap-up time per campaign
- Create custom call dispositions per campaign
- Setup custom recycling of leads at specified time interval
- Setup custom Time Zone limitations for leads
- Setup Answering Machine Detection, sending calls to voicemail, custom greetings, or just drop
- Mix and match campaigns and lead-lists to fit your needs
- Setup drop timer with safe-harbor message for FTC compliance
- Variable drop call rate while dialing presciently for FTC consistence
- Activate system-wide or per campaign DNC lists restrictions
- We log all calls, agent activity, and lead activity for various custom generated reports
- Load Balancing of call across multiple inbound or outbound servers
- Generate custom real-time and summary reports to stay on top
- Real-time report display
- 3rd party conferencing (with DTMF )
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Custom Music-On-Hold and agent alert sound for inbound calls
- Present Callers with estimated hold time, place in line, overflow queues and several other inbound features
- Route and raking calls to agents via agent’s Skills-sets
- Queue Prioritization per campaign and inbound group
- Single agent call queuing
- Ability to set user levels and permissions for certain features and campaigns
- Import leads easily from API or web interface
- Web-based data export utilities
- Separate Time-clock application to track user work time
- Administration via web portal
- Listen, and coach agents threw manager web interface
- Custom API available allowing for control of agent call sessions like click to call and …
- Create new VoIP connections, agent phones, and inbound DID setups threw administration interface
- Monitor- enter conversations with agents and customers
- Manage- change the selected queues for an agent on the fly
- Manage- Create pause Codes for your agents when they are away
- Give agents the to control to set volume levels and mute themselves when necessary
- Manage- disable or enable agent’s ability to view the statuses of other agents on the system
- Allow agents to view details for calls in queue that the agent is selected to take calls from
- Allow agents to select and click to take calls in queue from their agent screen
- Manage- set agent’s shift enforcement rules by day and time
- Web application is available in any language
