Cloud Software You Can Depend On

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Utilize the Cloud

eTollFree uses a variety of resources to handle the traffic we manage daily. Innovative server systems, standard-exceeding security measures, and 24/7 monitoring are just some of the tools and measures that we bring to the table. Our secure, powerful cloud solutions make us a leader in the cloud communications industry.


Smooth & Seamless

We apply the latest breakthroughs in server technology from the most trusted names in cloud computing, including HP and Cisco. Your contact centers will run smoothly without interruption using our proven, state-of-the-art solutions. eTollFree data centers successfully handle a multitude of customer interactions every day using the cloud infrastructure.

eTollFree’s use of cloud software allows flexibility in both application and storage capacity. We can scale quickly whenever needed and will shift our resources on a dime in a catastrophe or natural disaster.


For our high-volume contact customers, up-time is at the top of the priority list. We are constantly upgrading our data centers to handle the massive amount of contacts we make for the biggest industries’ contact centers. Industries like education, healthcare, insurance, retail, and financial services can take advantage of our dedication by using our service without interruption.

eTollFree provides contact center solutions with the attributes you need, when you need them. Our data centers are operating 24/7, and we give our customers the option of geo-redundancy—the ability to use an alternate facility to route their traffic.

Monitoring Your Network

eTollFree’s operations center provides 24/7 surveillance of all eTollFree systems, applications, and servers. Both audio and visual alarms will alert our personnel to any potential system events or issues as they come up. Our reporting and monitoring tools show trends in both long-  and short-term data, and all of these solutions together help our team to circumvent potential issues before they happen. Our clients have peace-of-mind knowing that our team is constantly monitoring and maintaining the network. eTollFree also provides:

  • Incident management
  • Root cause analysis and reason for incident reporting
  • Issue escalation and resolution
  • Carrier management
  • Alarm monitoring
  • Trouble reporting
  • Escalation and SLA adherence
  • Software defect reviews and tracking to resolution

Data Center Security

eTollFree’s system uses secure, hardened data centers to host the databases and mission-critical applications that make your businesses run. These data centers are audited regularly under SSAE 16 and AICPA AT 101 standards to ensure that we deliver the highest security possible for our clients.


Datasheet: A Technical Overview of e-Dialer by eTollFree

To manage the multitude of calls we handle every day, eTollFree relies on a combination of resources. State-of-the-art servers, 24/7 traffic monitoring, and redundant data centers are just some of the measures we use to exceed industry standards. Our powerful and secure solutions are fit for businesses of any size to use.